Feat: notify all administrators when a ticket is raised

- Updated `TicketService` to trigger notifications to all administrators upon ticket creation.
- Added test to verify administrator notifications when a support ticket is raised.
- Minor formatting adjustments in `Ticket` model's imports for consistency.

app/Models/Ticket.php

@@ -4,8 +4,8 @@
 
 namespace App\Models;
 
-use Illuminate\Database\Eloquent\{Model, SoftDeletes};
 use Illuminate\Database\Eloquent\Attributes\Fillable;
+use Illuminate\Database\Eloquent\{Model, SoftDeletes};
 use Illuminate\Database\Eloquent\Relations\{BelongsTo, BelongsToMany, HasMany};
 use Illuminate\Support\Str;
 

app/Services/TicketService.php

@@ -278,5 +278,16 @@ private function sendNotifications(Ticket $ticket): void
                 }
             }
         }
+
+        // Always notify all administrators when a ticket is raised
+        $admins = User::whereHas('roles', function ($q): void {
+            $q->whereIn('name', ['Admin', 'admin']);
+        })->get();
+        foreach ($admins as $admin) {
+            if (! in_array($admin->id, $notifiedUserIds, true)) {
+                $admin->notify($notification);
+                $notifiedUserIds[] = $admin->id;
+            }
+        }
     }
 }

tests/Feature/TicketSystemTest.php

@@ -356,3 +356,32 @@
         App\Notifications\TicketCommentedNotification::class
     );
 });
+
+test('raising a support ticket always triggers a notification to all administrators', function (): void {
+    Notification::fake();
+
+    $user = User::factory()->create();
+    $user->assignRole('user');
+    $this->actingAs($user);
+
+    $admin = User::where('email', 'admin@example.com')->firstOrFail();
+
+    $dto = new CreateTicketRequest(
+        userId: $user->id,
+        connectedAppId: null,
+        issueCategory: 'Technical Issue',
+        description: 'SSO log-in error.',
+        notifiedRoleIds: [],
+        notifiedUserIds: [],
+        attachment: null,
+    );
+
+    $service = app(TicketService::class);
+    $service->create($dto);
+
+    // Administrator should be notified of the new ticket
+    Notification::assertSentTo(
+        $admin,
+        TicketRaisedNotification::class
+    );
+});