<?php

declare(strict_types=1);

namespace App\Notifications;

use App\Models\Ticket;
use Illuminate\Bus\Queueable;
use Illuminate\Contracts\Queue\ShouldQueue;
use Illuminate\Notifications\Messages\MailMessage;
use Illuminate\Notifications\Notification;
use Illuminate\Support\Str;

class TicketRaisedNotification extends Notification implements ShouldQueue
{
    use Queueable;

    public function __construct(
        public readonly Ticket $ticket
    ) {}

    /**
     * Get the notification's delivery channels.
     *
     * @return array<int, string>
     */
    public function via(object $notifiable): array
    {
        return ['database', 'mail'];
    }

    /**
     * Get the mail representation of the notification.
     */
    public function toMail(object $notifiable): MailMessage
    {
        return (new MailMessage())
            ->subject("SSO Support Ticket Raised: {$this->ticket->ticket_id}")
            ->greeting('Hello,')
            ->line("A new support ticket has been raised regarding {$this->ticket->issue_category}.")
            ->line('Ticket ID: '.$this->ticket->ticket_id)
            ->line('Raised By: '.$this->ticket->user->name)
            ->line('Description: '.($this->ticket->description ?? 'N/A'))
            ->action('View Ticket Details', route('tickets.index'))
            ->line('Thank you for using our application!');
    }

    /**
     * Get the array representation of the notification.
     *
     * @return array<string, mixed>
     */
    public function toArray(object $notifiable): array
    {
        $appName = $this->ticket->connectedApp->name ?? 'General Inquiry';

        return [
            'ticket_id' => $this->ticket->id,
            'ticket_code' => $this->ticket->ticket_id,
            'user_name' => $this->ticket->user->name,
            'issue_category' => $this->ticket->issue_category,
            'app_name' => $appName,
            'description' => Str::limit($this->ticket->description ?? '', 100),
            'message' => "New ticket {$this->ticket->ticket_id} raised by {$this->ticket->user->name} ({$appName}).",
        ];
    }
}