id, userId: $reply->user_id, userName: $reply->user->name, userInitials: method_exists($reply->user, 'initials') ? $reply->user->initials() : mb_strtoupper(mb_substr($reply->user->name, 0, 2)), userRoles: $reply->user->roles->pluck('name')->toArray(), message: $reply->message, createdAt: $reply->created_at->diffForHumans(), ); } }