singleloginsystem/app/Models/Ticket.php

<?php

declare(strict_types=1);

namespace App\Models;

use Illuminate\Database\Eloquent\Attributes\Fillable;
use Illuminate\Database\Eloquent\{Model, SoftDeletes};
use Illuminate\Database\Eloquent\Relations\{BelongsTo, BelongsToMany, HasMany};
use Illuminate\Support\Str;

#[Fillable([
    'ticket_id',
    'user_id',
    'connected_app_id',
    'issue_category',
    'description',
    'status_id',
    'assigned_user_id',
])]
class Ticket extends Model
{
    use SoftDeletes;

    protected static function booted(): void
    {
        static::creating(function (Ticket $ticket): void {
            if (empty($ticket->ticket_id)) {
                do {
                    $ticketId = 'TKT-'.mb_strtoupper(Str::random(8));
                } while (static::query()->where('ticket_id', $ticketId)->exists());

                $ticket->ticket_id = $ticketId;
            }
        });
    }

    /**
     * @return BelongsTo<User, $this>
     */
    public function user(): BelongsTo
    {
        return $this->belongsTo(User::class, 'user_id');
    }

    /**
     * @return BelongsTo<ConnectedApp, $this>
     */
    public function connectedApp(): BelongsTo
    {
        return $this->belongsTo(ConnectedApp::class, 'connected_app_id');
    }

    /**
     * @return BelongsTo<TicketStatus, $this>
     */
    public function status(): BelongsTo
    {
        return $this->belongsTo(TicketStatus::class, 'status_id');
    }

    /**
     * @return BelongsTo<User, $this>
     */
    public function assignedUser(): BelongsTo
    {
        return $this->belongsTo(User::class, 'assigned_user_id');
    }

    /**
     * @return BelongsToMany<Role, $this>
     */
    public function notifiedRoles(): BelongsToMany
    {
        return $this->belongsToMany(
            Role::class,
            'ticket_notified_roles',
            'ticket_id',
            'role_id'
        );
    }

    /**
     * @return BelongsToMany<User, $this>
     */
    public function notifiedUsers(): BelongsToMany
    {
        return $this->belongsToMany(
            User::class,
            'ticket_notified_users',
            'ticket_id',
            'user_id'
        );
    }

    /**
     * @return HasMany<TicketAttachment, $this>
     */
    public function attachments(): HasMany
    {
        return $this->hasMany(TicketAttachment::class, 'ticket_id');
    }

    /**
     * @return HasMany<TicketReply, $this>
     */
    public function replies(): HasMany
    {
        return $this->hasMany(TicketReply::class, 'ticket_id');
    }
}