cac5f4905b
- Added database migrations for tickets, statuses, roles, users, and related associations. - Introduced models and enums for ticket status, permissions, and notifications. - Implemented `TicketService` for ticket management and notification handling. - Created Livewire form and UI for raising tickets with file attachments and routing options. - Added tests covering ticket creation, validation, notifications, and file uploads.
68 lines
2.1 KiB
PHP
68 lines
2.1 KiB
PHP
<?php
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declare(strict_types=1);
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namespace App\Notifications;
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use App\Models\Ticket;
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use Illuminate\Bus\Queueable;
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use Illuminate\Contracts\Queue\ShouldQueue;
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use Illuminate\Notifications\Messages\MailMessage;
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use Illuminate\Notifications\Notification;
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use Illuminate\Support\Str;
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class TicketRaisedNotification extends Notification implements ShouldQueue
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{
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use Queueable;
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public function __construct(
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public readonly Ticket $ticket
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) {}
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/**
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* Get the notification's delivery channels.
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*
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* @return array<int, string>
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*/
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public function via(object $notifiable): array
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{
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return ['database', 'mail'];
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}
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/**
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* Get the mail representation of the notification.
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*/
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public function toMail(object $notifiable): MailMessage
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{
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return (new MailMessage())
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->subject("SSO Support Ticket Raised: {$this->ticket->ticket_id}")
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->greeting('Hello,')
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->line("A new support ticket has been raised regarding {$this->ticket->issue_category}.")
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->line('Ticket ID: '.$this->ticket->ticket_id)
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->line('Raised By: '.$this->ticket->user->name)
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->line('Description: '.($this->ticket->description ?? 'N/A'))
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->action('View Ticket Details', route('tickets.index'))
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->line('Thank you for using our application!');
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}
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/**
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* Get the array representation of the notification.
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*
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* @return array<string, mixed>
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*/
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public function toArray(object $notifiable): array
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{
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$appName = $this->ticket->connectedApp->name ?? 'General Inquiry';
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return [
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'ticket_id' => $this->ticket->id,
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'ticket_code' => $this->ticket->ticket_id,
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'user_name' => $this->ticket->user->name,
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'issue_category' => $this->ticket->issue_category,
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'app_name' => $appName,
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'description' => Str::limit($this->ticket->description ?? '', 100),
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'message' => "New ticket {$this->ticket->ticket_id} raised by {$this->ticket->user->name} ({$appName}).",
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];
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}
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}
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