singleloginsystem/tests/Feature/TicketSearchAndPaginationTest.php

<?php

declare(strict_types=1);

use App\Data\Ticket\CreateTicketRequest;
use App\Enums\TicketStatusEnum;
use App\Models\{Ticket, User};
use App\Services\TicketService;
use Database\Seeders\DatabaseSeeder;
use Livewire\Livewire;

beforeEach(function (): void {
    $this->seed(DatabaseSeeder::class);
});

test('anyone can search tickets by ticket id', function (): void {
    $user = User::factory()->create();
    $user->assignRole('user');
    $this->actingAs($user);

    $service = app(TicketService::class);

    // Create Ticket 1
    $dto1 = new CreateTicketRequest(
        userId: $user->id,
        connectedAppId: null,
        issueCategory: 'Technical Issue',
        description: 'First test ticket.',
        notifiedRoleIds: [],
        notifiedUserIds: [],
        attachment: null,
    );
    $ticket1Data = $service->create($dto1);

    // Create Ticket 2
    $dto2 = new CreateTicketRequest(
        userId: $user->id,
        connectedAppId: null,
        issueCategory: 'Billing Query',
        description: 'Second test ticket.',
        notifiedRoleIds: [],
        notifiedUserIds: [],
        attachment: null,
    );
    $ticket2Data = $service->create($dto2);

    // Search by Ticket 1 code/ID using Livewire component
    Livewire::test('pages::tickets.index')
        ->set('search', $ticket1Data->ticketId)
        ->assertSee($ticket1Data->ticketId)
        ->assertDontSee($ticket2Data->ticketId);

    // Search by Ticket 2 code/ID
    Livewire::test('pages::tickets.index')
        ->set('search', $ticket2Data->ticketId)
        ->assertSee($ticket2Data->ticketId)
        ->assertDontSee($ticket1Data->ticketId);
});

test('tickets table is paginated to 10 items per page', function (): void {
    $user = User::factory()->create();
    $user->assignRole('user');
    $this->actingAs($user);

    $service = app(TicketService::class);

    // Create 12 tickets
    $createdTicketIds = [];
    for ($i = 1; $i <= 12; $i++) {
        $dto = new CreateTicketRequest(
            userId: $user->id,
            connectedAppId: null,
            issueCategory: 'Technical Issue',
            description: "Ticket number {$i}.",
            notifiedRoleIds: [],
            notifiedUserIds: [],
            attachment: null,
        );
        $ticketData = $service->create($dto);
        Ticket::where('id', $ticketData->id)->update([
            'created_at' => now()->addSeconds($i),
        ]);
        $createdTicketIds[] = $ticketData->ticketId;
    }

    $component = Livewire::test('pages::tickets.index');

    // On page 1, we should see the latest 10 tickets (since we order by latest, the last 10 created)
    $page1Tickets = array_slice(array_reverse($createdTicketIds), 0, 10);
    $page2Tickets = array_slice(array_reverse($createdTicketIds), 10, 2);

    foreach ($page1Tickets as $id) {
        $component->assertSee($id);
    }

    foreach ($page2Tickets as $id) {
        $component->assertDontSee($id);
    }

    // Go to page 2
    $component->call('gotoPage', 2);

    foreach ($page1Tickets as $id) {
        $component->assertDontSee($id);
    }

    foreach ($page2Tickets as $id) {
        $component->assertSee($id);
    }
});

test('status filtering works on paginated data at query level', function (): void {
    $user = User::factory()->create();
    $user->assignRole('user');
    $this->actingAs($user);

    $service = app(TicketService::class);
    $admin = User::where('email', 'admin@example.com')->firstOrFail();

    // Create Ticket 1 (Open status by default)
    $dto1 = new CreateTicketRequest(
        userId: $user->id,
        connectedAppId: null,
        issueCategory: 'Technical Issue',
        description: 'Open ticket.',
        notifiedRoleIds: [],
        notifiedUserIds: [],
        attachment: null,
    );
    $ticket1Data = $service->create($dto1);

    // Create Ticket 2 and change its status to Hold
    $dto2 = new CreateTicketRequest(
        userId: $user->id,
        connectedAppId: null,
        issueCategory: 'Billing Query',
        description: 'Hold ticket.',
        notifiedRoleIds: [],
        notifiedUserIds: [],
        attachment: null,
    );
    $ticket2Data = $service->create($dto2);

    // Act as admin to change status
    $this->actingAs($admin);
    $service->updateStatus($ticket2Data->id, TicketStatusEnum::Hold->value);

    // Act as user to view
    $this->actingAs($user);

    // Filter by Open
    Livewire::test('pages::tickets.index')
        ->set('statusFilter', TicketStatusEnum::Open->value)
        ->assertSee($ticket1Data->ticketId)
        ->assertDontSee($ticket2Data->ticketId);

    // Filter by Hold
    Livewire::test('pages::tickets.index')
        ->set('statusFilter', TicketStatusEnum::Hold->value)
        ->assertSee($ticket2Data->ticketId)
        ->assertDontSee($ticket1Data->ticketId);
});

test('normal user can see status filter and see custom empty state message when no results match search', function (): void {
    $user = User::factory()->create();
    $user->assignRole('user');
    $this->actingAs($user);

    // Initial load: Should see default empty state message
    Livewire::test('pages::tickets.index')
        ->assertSee('No Support Tickets Found')
        ->assertDontSee('No Matching Tickets Found')
        ->assertSee('You have not raised any support tickets yet.');

    // Search for non-existent ticket ID: Should see the custom empty search state message
    Livewire::test('pages::tickets.index')
        ->set('search', 'TKT-NONEXISTENT-99')
        ->assertSee('No Matching Tickets Found')
        ->assertDontSee('No Support Tickets Found')
        ->assertSee('matching your search query or filter criteria');

    // Filter by Hold status: Should see the custom empty filter state message
    Livewire::test('pages::tickets.index')
        ->set('statusFilter', 'hold')
        ->assertSee('No Matching Tickets Found')
        ->assertDontSee('No Support Tickets Found')
        ->assertSee('matching your search query or filter criteria');
});