cac5f4905b
- Added database migrations for tickets, statuses, roles, users, and related associations. - Introduced models and enums for ticket status, permissions, and notifications. - Implemented `TicketService` for ticket management and notification handling. - Created Livewire form and UI for raising tickets with file attachments and routing options. - Added tests covering ticket creation, validation, notifications, and file uploads.
96 lines
2.2 KiB
PHP
96 lines
2.2 KiB
PHP
<?php
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declare(strict_types=1);
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namespace App\Models;
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use Illuminate\Database\Eloquent\Attributes\Fillable;
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use Illuminate\Database\Eloquent\Factories\HasFactory;
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use Illuminate\Database\Eloquent\{Model, SoftDeletes};
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use Illuminate\Database\Eloquent\Relations\{BelongsTo, BelongsToMany, HasMany};
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use Illuminate\Support\Str;
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#[Fillable([
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'ticket_id',
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'user_id',
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'connected_app_id',
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'issue_category',
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'description',
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'status_id',
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])]
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class Ticket extends Model
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{
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use HasFactory, SoftDeletes;
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protected static function booted(): void
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{
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static::creating(function (Ticket $ticket): void {
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if (empty($ticket->ticket_id)) {
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do {
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$ticketId = 'TKT-'.mb_strtoupper(Str::random(8));
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} while (static::query()->where('ticket_id', $ticketId)->exists());
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$ticket->ticket_id = $ticketId;
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}
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});
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}
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/**
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* @return BelongsTo<User, $this>
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*/
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public function user(): BelongsTo
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{
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return $this->belongsTo(User::class, 'user_id');
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}
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/**
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* @return BelongsTo<ConnectedApp, $this>
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*/
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public function connectedApp(): BelongsTo
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{
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return $this->belongsTo(ConnectedApp::class, 'connected_app_id');
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}
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/**
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* @return BelongsTo<TicketStatus, $this>
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*/
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public function status(): BelongsTo
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{
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return $this->belongsTo(TicketStatus::class, 'status_id');
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}
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/**
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* @return BelongsToMany<Role, $this>
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*/
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public function notifiedRoles(): BelongsToMany
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{
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return $this->belongsToMany(
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Role::class,
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'ticket_notified_roles',
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'ticket_id',
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'role_id'
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);
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}
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/**
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* @return BelongsToMany<User, $this>
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*/
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public function notifiedUsers(): BelongsToMany
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{
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return $this->belongsToMany(
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User::class,
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'ticket_notified_users',
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'ticket_id',
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'user_id'
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);
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}
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/**
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* @return HasMany<TicketAttachment, $this>
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*/
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public function attachments(): HasMany
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{
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return $this->hasMany(TicketAttachment::class, 'ticket_id');
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}
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}
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