export type TicketCategory =
    | 'ORDER'
    | 'PAYMENT'
    | 'PAYOUT'
    | 'TECHNICAL_ISSUE'
    | 'ACCOUNT'
    | 'OTHER';

export type TicketPriority = 'LOW' | 'MEDIUM' | 'HIGH' | 'CRITICAL';
export type TicketStatus = 'OPEN' | 'IN_PROGRESS' | 'RESOLVED' | 'CLOSED';

export interface SupportMessage {
    id: string;
    ticketId: string;
    senderId: string;
    message: string;
    attachments?: string[];
    sender: {
        name: string;
        roleEnum: 'CUSTOMER' | 'DRIVER' | 'ADMIN';
    };
    createdAt: string;
}

export interface SupportTicket {
    id: string;
    ticketNumber: string;
    category: TicketCategory;
    priority: TicketPriority;
    status: TicketStatus;
    subject: string;
    description: string;
    orderId?: string;
    customerId: string;
    createdAt: string;
    updatedAt: string;
    messages?: SupportMessage[];
}

export interface CreateTicketPayload {
    category: TicketCategory;
    priority: TicketPriority;
    subject: string;
    description: string;
    orderId?: string;
}

export interface PostMessagePayload {
    message: string;
    attachments?: string[];
}